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Sans Pareil
Digital Video Presentations
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You are here: Home > Help
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Help
We will be adding more information to this Help section
as and when required, in the meantime if you experience any problems with our products
or the website, and it's not covered by this help page, then please don't hesitate
to contact us via our
Contact page and we'll be happy to help.
Please select a help issue:
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Formats |
We release our programmes in PAL format, on DVD-R discs.
PAL is the video and picture standard used in the United
Kingdom, much of mainland Europe (except France), and other countries too. Before
purchasing, please check your video, TV or DVD hardware for compatibility with PAL,
and ensure that your DVD player can read DVD-R discs.
DVD-R discs differ from standard DVD discs, and we use
the DVD-R format because it allows us to write our programmes to the discs using
our own equipment rather then having the discs pressed by a third party. This approach
allows us to reduce our costs and pass this saving on to customers, and there's
absolutely no difference made to the image quality of the final programme.
You should check whether your DVD player is capable of
reading DVD-R discs before purchasing one of our DVD titles, however most DVD players are capable of reading this disc format.
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Ordering and
Payment |
We can take your orders on-line thanks to SWREG's
secure server, credit card processing and shopping basket facilities. SWREG
(Digital River)
is the payment bureau we have chosen, and they host the on-line ordering facilities
and handle on-line orders on our behalf. We have fully customised the shopping
basket, credit card detail entry and order confirmation pages so they blend in seamlessly
with our own website, and pages related to alternative methods of payment are also
customised to reflect the appearance of our own site. We hope this will make the
on-line ordering system and it's layout more familiar to you, and also easier to
use.
Ordering our products on-line by credit card is a straightforward
procedure which will be familiar to you if you've ordered anything on-line before,
we've arranged the payment method page in a step by step format, and SWREG is able
to accept a wide range of credit cards. Help is available on the page itself when
you come to pay for your products, but if you have any queries please don't hesitate
to contact
us.
Whenever you add an item to your shopping basket, you
will be taken to the SPDVP customised shopping basket located on the SWREG secure
server. As SWREG (Digital River) is our payment bureau, they will charge you
and handle the transaction on our behalf, hence it's their address
you will see on certain pages instead of ours. We still despatch the goods ourselves
of course, only the on-line payment stage is handled by SWREG.
If for any reason you would prefer not to order on-line
by credit card or via SWREG, you can also print out our own mail order form and
post this to us along with payment by cheque, please see our Postal Order Form for details.
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Returns and
Refunds |
Please see our
Terms and Conditions page for details about refunds
and returning products.
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Copyright © 2001-2010, Sans Pareil Digital Video Presentations. All rights
reserved. |
